SuperMallz

SuperMallz Purchase Protection Program

Easily get help in the rare case that something goes wrong when shopping from SuperMallz e-commerce.

What's eligible for SuperMallz Purchase Protection Program:

Your order doesn’t match the item descriptions or photos
Your item arrived damaged
Your item couldn’t be delivered, arrived late, or was lost in transit

We've got your back if something goes wrong. Here's how it works:

1. File a Return

Select the item(s) you would like to return on "Your orders" page and click the "Return/other help" button. Please share your reason for return to help us serve you better next time! Select the return method and click "Submit".

2. Print the Return Label

Click "Print" to print the label and tape the return label on the outside of your return package. Simply mail out the package at your nearest post office or UPS.

3. Get Refunded

If your order is eligible for SuperMallz Purchase Protection Program, you’ll be refunded for your item(s). You may choose to receive the refund to your SuperMallz credit or your original payment method. You will receive a confirmation when the refund is done.

Furniture

Appliances

Equipment

Kitchenware

Hardware/Tools